Please refer to the following tips and FAQs to make your experience with TLM TV as smooth as possible.
PURCHASING A SUBSCRIPTION
Subscribing to TLM TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.
How does the Free Trial work?
Signing up for a Free Trial allows you to give TLM TV a test drive without being charged. Once the Free Trial expires, you’ll be transitioned into being a full-fledged Subscriber, and will be billed monthly at the subscription price set when you first began your Free Trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device, and you’ll also have our ever-lasting thanks for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration. To cancel a trial or subscription follow these steps:
Dashboard > Billing > Change Plan > Cancel Membership
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I update my credit card on file?
Changing your credit card information is easy. Sign in to TLM TV, then follow these simple steps:
Dashboard > Billing
I can’t remember my password. What should I do?
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
How Do I Change My Password?
Once signed into TLM TV, you can change your password by selecting DASHBOARD > PASSWORD in the menu.
I clicked on the “Forgot Password” link but never received a reset password email. What do I do now?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at firstname.lastname@example.org and we’ll assist you in getting back in.
I signed up for a Free Trial, but now I’m being charged. What happened?
Free Trials only last for a certain period of time before converting into full-fledged Subscription accounts. Your Free Trial period has simply expired and you will now be billed monthly or yearly according to the pricing you agreed to when activating your Free Trial.
How do I cancel my subscription to TLM TV?
We hate to see you go, but if you need to cancel your subscription, the process is easy.
Simply log in to the TLM TV website and follow these steps:
Dashboard > Billing > Change Plan > Cancel Membership
After cancellation, you will not be re-billed for further periods. You will still have access to your subscription for the remainder of the time for which you have already paid. If you wish to re-subscribe at a later date simply login and go to the Subscription option in Dashboard.
Can I get a refund?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
How do I create a Favorites list?
To add a video to your Favorites list click on the little star that appears under the video. To access your Favorites go to FAVORITES in the menu and you will see all the videos you have selected. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.
My video doesn't playback smoothly. How can I fix this?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.
Tips that should help fix any playback issues:
Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
Restart your wireless router or modem.